RETURN & EXCHANGE POLICY

Return & Refund

Refunds

There is strictly NO refunds.

Returns

Returns are to be done within 30 days of your purchase. Once the 30 days have passed, we regret to inform you that your request for an exchange will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchange

ScentWalker provides free exchange services for shoppers ONLY when items are defective.

Any purchases of wrong sizes, scents and/or designs are NOT allowed for an exchange.

We want our customers to be satisfied when they receive and use our products.

In case of any disputes, the decision of ScentWalker shall be final.

            Image result for 30 days icon png                                                        Image result for packaging icon png

Within 30 days after receiving                          Original condition with tag intact

Exchange procedure:

  1. Image result for invoice slip icon png  Fill in the invoice slip attached to your item.
  2. Image result for singpost logo png  Drop off your return item at SingPost Counters/POPStations ( takes 3 - 5 working days).
  3. Image result for device icon png  Track your returns via SingPost e-tracker.
  4. Image result for email icon png  After the process, you will receive a notification email regarding your exchange.
  5. Related image  Item will be delivered to you within 7 days after the notification email has been sent out.